Stoxa support

Tell us what happened, which screen you were using, the installed Stoxa version shown at the bottom of Settings, and whether the problem affects one user or the whole organisation. Screenshots are helpful, but please avoid including passwords or full payment details.

Account access

Use “Forgot password?” on the sign-in screen for a password reset. If a team account is inactive or has the wrong role, contact your organisation’s Stoxa owner or administrator.

Scanner and camera

Camera scanning requires camera permission in iPhone Settings. Bluetooth scanners operate as supported keyboard-style scanners while a Stock In or Stock Out screen is open. You can also search for a product or enter its barcode manually.

Offline drafts

An unfinished trolley can be kept locally when the device is offline and synchronised when a connection returns. Do not uninstall Stoxa or erase the device while an offline-only draft still needs to be recovered.

Billing

Stoxa subscriptions belong to business organisations and are purchased and managed by the organisation owner through Apple’s App Store or Google Play. Employees should ask their business owner about plan or allowance changes. The owner can use Restore purchases on the Plan & billing screen after reinstalling the app or changing device.

Deleting an account

Open Settings → Account. A team member can delete their personal login and profile. The business owner can permanently delete the whole organisation, including inventory, product photographs and team accounts. Deleting Stoxa does not cancel an App Store or Google Play subscription; cancel it separately in store settings to prevent future renewals. Business deletion cannot be undone.

If you cannot access the app, follow the account and data deletion instructions to send a verified deletion request.