Delete your Stoxa account

You can delete your account inside Stoxa. Sign in, open Settings → Account, choose the deletion option for your role, and complete the on-screen confirmation.

Team members

Deleting your personal account removes your Stoxa login and profile. Business inventory and audit records entered for your organisation remain under the organisation’s control and may show a deleted-user label instead of your profile.

Business owners

The Owner can permanently delete the complete business. This removes the organisation, inventory, product photographs and team accounts from the live Stoxa service. The action cannot be undone.

If you cannot sign in

Email hello@stoxa.co.uk from the email address used for your Stoxa account. Use the subject “Stoxa account deletion” and tell us the business name and whether you want your personal member account or the entire Owner-controlled business deleted. Do not send your password, payment-card details or identity documents unless Stoxa support asks for a specific verification step.

We will verify that the requester controls the relevant account and complete a valid request as soon as reasonably possible. We may retain limited security, backup, tax or legal records for the period required by law, as explained in the Privacy Policy.

Subscriptions

Deleting Stoxa data does not cancel an App Store or Google Play subscription. The Owner must cancel it separately in the store’s subscription settings to prevent future renewals.