Terms of service
Effective 1 September 2026
These terms govern use of Stoxa by the business or organisation that obtains the service (“Customer”) and its authorised users. By using Stoxa on the Customer’s behalf, you confirm that you are authorised to do so. Stoxa is supplied for business use only and is not offered as a consumer or family service.
1. The service
Stoxa provides cloud inventory tools including products, batches, stock scanning, locations, team permissions, reporting, barcode labels, customer records and optional integrations. We may improve or change the service, provided we do not materially remove the core service during a paid subscription without reasonable notice.
2. Accounts and authorised users
The Customer must provide accurate account information, keep login details secure, assign appropriate roles and promptly remove access that is no longer required. Accounts must not be shared between people. The Customer is responsible for activity performed by its authorised users unless caused by Stoxa’s breach.
3. Plans, payment and changes
Plan allowances may limit tracked items, active users, locations and visible transaction history. Subscriptions are purchased by the organisation owner through Apple’s App Store or Google Play. The price and monthly billing period are shown in the app before purchase. Payment is charged to the store account used to confirm the purchase.
Subscriptions renew automatically unless cancelled in the relevant store’s subscription settings. Apple subscriptions must be cancelled at least 24 hours before the current period ends to avoid renewal. The store controls the effective timing of upgrades, downgrades and cancellations and any refund eligibility. Access normally continues until the end of a paid period after cancellation. If usage exceeds the active allowance, access may be restricted without deleting the Customer’s stored data.
4. Customer data and acceptable use
The Customer retains its rights in the information it enters into Stoxa and grants Stoxa permission to host, process, transmit and back it up solely to provide and protect the service. The Customer must not upload unlawful material, infringe others’ rights, bypass security or plan limits, interfere with the service, reverse engineer protected components, or use Stoxa to harm another person or organisation.
5. Inventory and accounting responsibility
Stoxa assists with record keeping but does not physically verify stock, expiry dates, prices, tax treatment or accounting entries. Barcode scans, imports, adjustments, user actions and third-party integrations can contain mistakes. The Customer remains responsible for checking inventory, sales, VAT, invoices, exports and business decisions before relying on them. Stoxa is not accounting, tax, legal or regulatory advice.
6. Third-party services
Apple, Google Play and optional integrations such as Xero are governed by their own terms and availability. Stoxa is not responsible for an external provider’s independent service, but we will take reasonable steps to operate our integration correctly.
7. Availability and support
We aim to keep Stoxa reliable and secure, but uninterrupted availability is not guaranteed. Maintenance, internet failures, device conditions and third-party outages may affect access. Customers should maintain sensible operational procedures for business-critical stock activity and contact support promptly when an issue is found.
8. Intellectual property
Stoxa and its software, design, branding and documentation belong to Stoxa Limited or its licensors. These terms give authorised users a limited, non-exclusive, non-transferable right to use the service for the Customer’s internal business operations while the account is active.
9. Suspension and termination
We may suspend access where reasonably necessary to address non-payment, security risk, unlawful use or material breach. Where practical, we will provide notice and an opportunity to remedy the issue. The Customer can cancel its subscription in the relevant store or permanently delete its Stoxa business account. Deleting a Stoxa account does not itself cancel a store subscription. Deletion is irreversible and is handled as described in our Privacy Policy.
10. Liability
Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that, neither party is liable for indirect or consequential loss. Stoxa’s total liability arising from the service in any twelve-month period is limited to the fees paid by the Customer for Stoxa in that period. Free service is provided without a paid service commitment.
11. General
If part of these terms is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. The Customer may not transfer these terms without our consent; we may transfer them as part of a genuine restructuring or sale of the Stoxa business. These terms are governed by the laws of England and Wales, whose courts have exclusive jurisdiction.
These terms should be reviewed alongside any separately agreed business order or enterprise agreement. If those documents conflict, the expressly agreed business document takes priority.